At Happily.ai, we believe in fostering long-term partnerships with our customers. Our commitment extends beyond simply delivering an app; we're dedicated to supporting you every step of the way. Our comprehensive services ensures a smooth implementation and ongoing success. This includes a set of standard services, complemented by a menu of specialized workshops and training sessions available on demand. With Happily.ai, you're not just getting a product - you're gaining a committed ally in your digital transformation journey.

Happily.ai Services

  1. **Implementation Services:** Tailored onboarding and personalized setup to ensure your team's success with Happily.ai from day one ($)
  2. **On-going Customer Support:** Same-day responses to any questions, troubleshooting, or feedback - included in our subscription package.
  3. Advisory Services: A dedicated Customer Success lead proactively supporting and improving your organizational health through Monthly Check-Ins, Quarterly Business Reviews, and self-initiated interventions
  4. On-Demand Training & Workshops: A selection of trainings, interactive workshops, and coaching sessions on enhancing various aspects of culture from defining and implementing core values to understanding and effectively collaborating across workstyles.

Implementation Services

At Happily.ai, we're committed to ensuring your success from day one. Our Implementation Services are designed to provide a world-class experience for your organization and employees, helping them understand the full benefits of Happily.ai and how to use it effectively. Our approach includes:

1. Intro & Setup Call (30 minutes)

We kickstart your journey with an introduction call to confirm your employee & team information and organizational values. Our Customer Success team will then help configure Happily.ai based on your preferences and settings, ensuring the platform aligns perfectly with your organizational needs.

2. Happily.ai Personalization (Offline Session)

We believe in tailoring Happily.ai to reflect your company's unique culture. The week before launch, we’ll take a series of actions to make Happily.ai feel like it’s been built just for you. These range from taking your core values and creating personalized questions that help you reinforce those values to your employees to aligning peer recognition tags to be tied to your values.

3. User Kick-Off Session (45-60 minutes)

This company-wide session is designed to onboard all employees effectively. We'll walk your team through the following:

4. Manager Roundtable Session (45-60 minutes)

We provide specialized training for managers to help them leverage Happily.ai in supporting their teams. This session covers:

5. Leadership Insights & Analytics Session (45-60 minutes)

Empower your leadership and HR teams with data-driven insights. This session includes:

Our Implementation Services are crafted to set you up for success, ensuring that Happily.ai becomes an integral and valuable part of your organizational culture from the very beginning.

On-going Customer Support

We are committed to providing exceptional, responsive support, and have built a support system designed for rapid resolution and proactive assistance.

Our Customer Support services, included in your Happily.ai subscription, provide:

  1. Same-day responses to all inquiries
  2. Direct access to our support team via email and LineOA
  3. Troubleshooting assistance for technical issues
  4. Guidance on feature usage and best practices
  5. Access to our knowledge base, resources, and video tutorials

Advisory Services

We are eager to be your partner and take your organizational health to the next level with our advisory services. This premium offering pairs you with a dedicated Customer Success lead who becomes an extension of your team, proactively supporting and improving your organization's well-being.

The key components of this offering include: